Classroom Courses

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STAR Services takes great pride in our variety of training and education opportunities. We are passionate about the human services field and strive to empower your staff with the same passion and knowledge to improve your services.

We understand that getting staff through required training in a timely manner is important. Classes are offered at various times throughout the month including daytime, evening, and weekend hours. We can also bring our classes to your location. STAR's training classes meet the requirements of MN Statute, chapter 245D and the Positive Supports Rule (MN Rules, chapter 9544). In addition, we have developed special interest classes that challenge staff to develop professionally.

Still don’t see what you're looking for? Let us know what you are looking for, and we will create trainings on specific topics that meet your needs! Contact support@starsvcs.com  for more information.

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245D/PSR Orientation and Annual Training

These courses are designed to meet the training and orientation requirements for all staff who support individuals with disabilities as outlined by MN Statute, chapter 245D and MN Rules, chapter 9544. 

American Heart Association Heartsaver® Adult CPR AED

2 hrs

This American Heart Association CPR AED course provides employees with the ability to recognize and treat breathing and cardiac emergencies, administer first aid, perform CPR, call and work with emergency medical system staff, and avoid blood borne pathogen exposure. This course meets the training requirements for CPR. American Heart Association CPR certification is valid for two years.

American Heart Association Heartsaver® Adult, Infant, and Child CPR AED

4 hrs

This class is ideal for employees who are supporting infants, children and adults. This American Heart Association course provides participants with the ability to recognize and treat breathing and cardiac emergencies, perform CPR, call and work with emergency medical system staff, and avoid blood borne pathogen exposure. This course meets the training requirements for CPR. American Heart Association CPR certification is valid for two years.

American Heart Association Heartsaver® First Aid

3 hrs

This American Heart Association course provides employees with the ability to identify, prevent, and respond to medical emergencies and situations requiring first aid. This course meets the training requirements of First Aid. American Heart Association First Aid certification is valid for two years.

Medication Administration

7 hrs

This course provides employees with the skills needed to administer medication properly and safely; document medical cares correctly in order to maintain an adequate, legal health record; and understand different categories and types of medications and their side effects. This course is taught by STAR Services RNs. Participants complete a written test and demonstration of medication administration. Course meets 245D requirements for medication administration training.

Orientation to Providing Quality Services

4.5 hrs

Orientation to Providing Quality Services will give its participants the initial tools they need to provide competent and quality services to the individuals they support. It includes orientation topics required under MN Statute 245D including: Service Recipient Rights, Vulnerable Adult Act, Maltreatment of Minors Act, MN Data Privacy Act, HIPAA, OSHA, fraud, incident and emergency responding and reporting, daily documentation requirements, and the principles of Person-Centered Planning.

Positive Supports Rule Core

8 hrs

For direct care staff, managers, directors and any other staff responsible for developing, implementing, monitoring, supervising or evaluating positive support strategies (required for all people receiving 245D licensed services), positive support transition plans, or emergency use of manual restraints. Core training course for the Positive Supports Rule (MN Rules, Chapter 9544). This course provides staff the important knowledge of how to work with the individuals they support in a positive and supportive manner, especially when challenging behaviors may be present. It includes fundamentals in establishing trusting relationships, the importance of avoiding power struggles, positive de-escalation techniques, alternatives to restraints, the communicative intent of behaviors and causes of behavior including events and environmental factors. Positive support strategies including positive behavior supports, the relationship between staff interactions as well as the environment will be covered. The importance of providing person-centered service planning and delivery and how to discover the uniqueness of each person that is supported and their specific culture will be explored. This class includes the 245D training requirements on allowed, restricted, and prohibited behavioral interventions, including Emergency Use of Manual Restraint (EUMR), and situations in which staff need to call 911. Participants will also participate in simulated experiences of administering and receiving manual restraint procedures. In order to meet the training requirements in MN Statute 245D.061 and 245D.09, staff must additionally demonstrate competency and be trained in their employer’s specific EUMR policy and engage in simulated experiences of administering and receiving manual restraint procedures allowed by the license holder on an emergency basis.

Positive Supports Rule Core Refresher

4 hrs

This course meets the annual core training requirements of the Positive Supports Rule (MN Rules, Chapter 9544) for direct support staff. Staff will expand their understanding of how to work with individuals in a positive and supportive manner. This course dives deeper in establishing trusting relationships and avoiding power struggles, using positive de-escalation techniques, finding alternatives to restraints, and exploring the communicative intent and causes of behavior. Positive support strategies including positive behavior supports, the relationship between staff interactions and the environment will be covered as well as situations in which staff must contact 911. The importance of providing person-centered service planning and delivery along with how to discover the uniqueness of each individual supported and their culture will be discussed. Staff will gain insight in personal staff accountability and self-care after emergencies. This class includes the 245D training requirements on allowed, restricted, and prohibited behavioral interventions, including emergency use of manual restraint (EUMR). 
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Mental Health Courses

Training courses for all staff providing services in a prospective or current mental health certified home as designated by MN statutes. Additionally, these courses are great for anyone wanting training on mental health diagnoses, chemical dependency, and how to support individuals with these conditions.

Mental Health Fundamentals

7 hrs

This class is divided into two sections: the first five hours will explore common mental health diagnoses, treatment strategies, and support strategies. As part of this section, participants will also learn about mental health crises and de-escalation techniques that apply to these diagnoses. The second section, lasting two hours, will cover evidence-based practices, addiction, suicide intervention, and psychotropic medications.

Psychotropic Medication and Side Effects

1 hr

This class will provide participants with a basic understanding of psychotropic medications, their uses, and the common side effects that are associated with these medications.

Understanding Anxiety Disorders

1.5 hrs

Approximately 40 million adults experience a form of anxiety disorder in a given year making it the most common mental health diagnosis. There are several forms of anxiety including Generalized Anxiety Disorder, Phobias, Panic Attacks, and PTSD. This ninety minute class will help participants understand the characteristics and cycles of these disorders as well as how they can provide positive supports for individuals. Additionally, we will discuss treatment, symptom management, and how to utilize the resources that are available in providing supports to individuals with these disorders.

Understanding Co-occurring Disorders: Mental and Chemical Health

2 hrs

This two hour introductory course will provide participants with a brief overview of common mental health diagnoses and how they affect individuals who may also be experiencing chemical addiction challenges. Participants will discuss the unique challenges that arise with chemical dependency in individuals with a mental health diagnosis and what measures can be taken to address addiction. Common treatment and support solutions, recovery, and utilization of community resources will also be addressed.

Understanding Mental and Chemical Health

4 hrs

This four hour course provides participants with an overview of common mental health diagnoses including Depression, Schizophrenia, Bipolar Disorder, personality disorders, anxiety disorders, and more.  Participants will learn the common characteristics associated with these diagnoses as well as proactive and reactive measures that can be taken to support individuals in maintaining an optimal quality of life.  Additionally, this class will discuss co-occurring substance abuse and mental health concerns as they apply to individuals with a mental health diagnosis.  Topics covered include:
  • Common mental health diagnoses
  • Mental health diagnosis, cycles, and recovery
  • Proactive and reactive supports for individuals with a mental health diagnosis
  • Common support, rehabilitation and treatment options (including evidence-based practices) for individuals with a mental health diagnosis
  • Recovery and symptom management of mental illness
  • Co-occurring substance abuse and mental health concerns
  • Identifying and utilizing community resources

Understanding Mood Disorders

1 hr

Mood disorders are categorized as disturbances in mood as the predominant characteristics. Examples of these disorders include Depression and Bipolar Disorder. This one hour class will help participants understand the characteristics, cycles, symptoms, and treatment of these disorders as well as how they can provide positive supports for individuals. Additionally, we will discuss treatment and symptom management and how to utilize the resources that are available in providing supports to individuals with these disorders.

Understanding Personality Disorders

1 hr

This one hour class will help participants understand the characteristics, cycles, symptoms, and treatment of the 10 primary personality disorders. Participants will learn how they can provide positive supports for individuals with a diagnosis such as Paranoid Personality Disorder, Obsessive-Compulsive Disorder, Borderline Personality Disorder, and more. We will identify symptom management and treatment options and how to utilize the resources that are available in providing supports to individuals with these disorders.

Understanding Schizophrenia and Other Psychotic Disorders

1 hr

According to the National Institute of Mental Health, over 2.4 million adults are diagnosed with Schizophrenia or other forms of psychotic disorders. This one hour class will help participants understand the characteristics, cycles, and symptoms of Schizophrenia, Paranoid Schizophrenia and other psychotic disorders as well as how they can provide positive supports for individuals affected by these conditions. Participants will learn about successful treatment options, symptom management, and how to utilize the available resources in providing quality services to people supported.
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Person-Centered Training

Classes that review person-centered language, tools, and processes to put these ideas and values into action.

PATH and MAPS Person-Centered Facilitation Training

2 days

Are you interested in facilitating person-centered planning? PATH and MAPS are two established facilitation processes that can lead to significant life changes! As a PATHfinder, you search for practical ways to move toward a meaningful future. As a MAPmaker, you seek working agreements that allow gifts to flourish. Both of these formal planning tools emphasize a real and possible future with graphic recording to capture the vision and plan. This 2-day course will provide you with opportunities to learn the process for PATH and MAPS, develop your facilitation skills, explore graphic recording and include devoted time to practice the methods. If you are committed to helping people realize what is most important to them and you want to help equip people and their team to make meaningful change happen, this course is for you!

Person-Centered Practices

3 hrs

During this introductory class for managers and executives, we will review 245D person-centered language and requirements including staff training. You will be introduced to tools such as the One Page Profile and processes you can implement at your agency to put person-centered ideas and values into action.

Person-Centered Supports for DSPs

3 hrs

Daily, person-centered support, provided by direct support professionals is essential! Come learn the principles and beliefs at the core to person-centered thinking and see how to apply them to the individuals served. One key principle is using person-centered language, but this language can take time and knowledge to develop. This class will teach what that language is as well as using group activities to illustrate the principles around person-centered planning. These include using the Five Valued Life Experiences, Capacity Based Descriptions, Identifying Risks, Abilities and Strengths, Preferences, and Gifts and Talents.

Person-Centered Thinking

2 days

Person-Centered Thinking training is two days of interactive training for acquiring and practicing effective person-centered thinking skills, centered on how to discover and balance what is important to and what is important for a person. These approaches respectfully address issues of health and safety, from a variety of perspectives, while empowering the people served to maintain control and a sense of being listened to. Participants learn to write a Person-Centered Description.  

Person-Centered Thinking and Actions

2 hrs

Participants in this course will learn how to make person-centered actions part of their everyday work while supporting people to lead safe, healthy, and happy lives. Participants will also learn about the empowerment of choice making, how to provide choice making opportunities for the individuals they support as well as promoting responsibility in choice making. This course can be customized for direct care staff or managers.
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Professional Development Courses

These courses are designed as supplemental classes for direct support professionals and supervisors to enhance their understanding and job performance.

The Community Outside Your Front Door

2 hrs

Happiness, friendship, and a sense of belonging can develop when people are engaged in activities of interest and meaning to them. Providers often get overwhelmed with the rules and regulations that are involved with the service provision. Providing meaningful experiences and opportunities for the individuals we support is an important element of providing quality service. But how do we support people in exploring and finding these activities in their community? Participants in this course will learn about tools and approaches to use to support the people they work with in getting connected to people, places, and activities that matter to them.

Demystifying Sexuality: Promoting Rights and Education for People with Disabilities

3 hrs

Providers have a responsibility to provide care in accordance with the principle of normalization including providing opportunities for individuals with disabilities to learn about and express their sexuality. Participants will learn:
  • Past and present views on sexuality and people with disabilities
  • The stereotypes and barriers to sexual expression that people with disabilities encounter
  • Guiding principles for staff on a day-to-day basis
  • Proactive ways to address sexuality topics and types of sexual expression
  • Dating and the Dignity of Risk
  • The increased risk of sexual abuse and protection of sexual exploitation

Drama in the Workplace

3 hrs

Is drama in your workplace affecting job performance or morale? Are the challenges you face in your day to day work burning you out? Often times our job duties are overwhelmed by the amount of drama we need to overcome. From difficult employees, managers, individuals, families and teams, we often have to take on multiple layers of interpersonal dynamics in our work. This interactive course will help participants identify and find proactive ways to address common on-the-job stressors and drama in the workplace.

Healthcare Management and Wellness for Individuals with Disabilities

3 hrs

Promoting health and wellness is a key element in increasing independence and quality of life for individuals with disabilities. This training will help providers learn how they can better meet the health and wellness needs of the individuals they are supporting as well as the health care management requirements of 245D. Participants will learn:
  • How to promote health and wellness in our community, home and work environments
  • How to build and expand cooperative working relationships with healthcare organizations
  • Best practices for documentation and document review
  • Healthcare/medication management requirements for 245D

Preventing Medication Errors

2 hrs

This is a great refresher course on medication administration and helpful for staff who have had a medication administration errors. This course provides staff with a detailed review of medication administration procedures to prevent errors in medication and treatment administration.

Professional Boundaries

2 hrs

This course provides individuals with the ability to recognize boundary issues that can occur in the workplace and equip them with the tools and skills needed to address boundary crossings. Participants will learn how to address boundary issues and demonstrate professionalism while still having positive relationships with the people they support.

Promoting Healthy Lifestyles

1.5 hrs

This class provides a “big picture” view of health for individuals and help participants learn how to engage the individuals they support in leading a healthy lifestyle.

Psychotropic Medication Side Effect Monitoring with the DISCUS and the MOSES

5 hrs

Learn about the relationship between psychotropic medications and their possible side effects, including Tardive Dyskinesia, a disorder that causes involuntary movements. Participants will practice monitoring and learn how to detect Tardive Dyskinesia and understand the difference between other stereotypical behavior. Other topics for discussion will include:
  • Medications that cause Tardive Dyskinesia and other abnormal, involuntary movement disorders
  • Health care follow up for abnormal DISCUS scores
  • How to use the MOSES in conjunction with the DISCUS
  • Common traps and mistakes when completing the DISCUS
  • How to complete the DISCUS examination procedure

Putting the Person First in Personal Cares

3 hrs

Personal cares are something most direct support professionals will have to preform as part of their job requirements. The importance of completing personal cares in a manner that supports the individual’s personal preferences and dignity, while still successfully accomplishing the task, is a key skill that is often overlooked. This course discusses the personal cares a direct support staff may have to implement as part of their work with the individuals they support. It includes descriptions of the personal cares and some best practices regarding how staff may perform these tasks in a manner that promotes the dignity of the individuals they support and encourages independence. It includes the topics of Activities of Daily Living, Instrumental Activities of Daily Living, and what constitutes a healthy diet according to the CDC.

Rekindle Your Professional Passion: Love Your Job Again

3 hrs

When you think back to your first started supporting individuals with disabilities, what drew you to this field? You probably hoped to make a difference in the lives of individuals with disabilities and find personal fulfillment in your career choice. But somewhere along the way, many of us find that our passion falters, and we are susceptible to burnout. We are constantly asked to do more with less, and this can be stressful. This session will provide a jolt of encouragement and excitement to bring you back to the days of possibilities and opportunities. Through motivational exercises and stories, attendees will be able to identify areas in their jobs and professional development that are successful and positive and areas that need more attention. You will leave with a personal “road map” for a change, idea, or plan that you want to make a reality and feel refreshed knowing that you are making a real and true difference.

Staying Positive in a Challenging Job

1.5 hrs

Are the challenges you face in your day to day work becoming overwhelming? Often, those that provide support and services to individuals in need carry much of the burden. We’ll discuss common workplace stressors in the social services field, introduce exercises and coping strategies that can be utilized in your daily work, and learn how to celebrate the small successes in each day.

Supporting Individuals with Disabilities through the Aging Process

3 hrs

As the supported individuals age, the services provided need to adapt and change to support them. This class will help caregivers learn how they can provide effective services for their aging population. We will discuss the aging process, including common diagnoses such as dementia and Alzheimer’s. Additionally we will discuss end of life changes and what can be expected throughout these changes.

Understanding Alzheimer's Disease and Dementia

1.5 hrs

This introductory course is designed to help direct support professionals gain a better understanding of Alzheimer’s and Dementia. Participants will learn common symptoms of Alzheimer’s and Dementia, best practices in providing supports, as well as ways to help ease the individuals they support through this time in their lives.

Understanding Autism Spectrum Disorder

3 hrs

Participants will learn foundational information on Autism Spectrum Disorder including creative methods to support individuals based on their varying needs and abilities. Additionally, participants will learn techniques for teaching new skills, positive social and community experiences, communication, and coping with sensory processing issues.

Understanding Fetal Alcohol Spectrum Disorders

3 hrs

Fetal Alcohol Spectrum Disorders (FASD) occur in approximately one of every 100 births nationally and is one of the leading causes of intellectual disabilities in the United States. This three hour introductory course is designed to help participants learn more about Fetal Alcohol Spectrum Disorders as well as the behavioral, physical, and mental characteristics that are commonly associated with the diagnosis.  Additionally, this class will discuss common misconceptions about FASD and provide insight into this diagnosis and its effect on the individual.

Understanding Syndromes

1.5 hrs

This course discusses the most frequently diagnosed syndromes: Down Syndrome, Fetal Alcohol Spectrum Disorder, and Autism Spectrum Disorder. Additionally, participants will learn how and why these syndromes occur and helpful methods for providing services to individuals with these diagnoses.

Working with the Millenial Generation Workforce

1.5 hrs

Having a hard time connecting with your new coworker? Are you frustrated that younger coworkers seem to have no motivation? We will discuss the experiences that have shaped this generation’s unique outlook and expectations. Through lecture, discussion, and question and answer, we will identify how to work successfully with the Millennial Generation and discover the hidden potential that this generation will bring to our workforce.

Writing Objectively

1 hr

This course will help participants learn how to write thorough, concise, and objective manner in their documentation.
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Management Courses

These courses are designed for managers, Designated Coordinators (DC), Designated Managers (DM), Qualified Development Disability Professionals (QDDP), nurses, or lead staff who are serving individuals with disabilities in residential, in-home, or vocational settings.

Assessments, Plans, and Addendums

5 hrs

“There is so much paperwork! How can I know I’m writing all those documents well and completing them on time?” For 245D providers, developing the Individual Abuse Prevention Plan (IAPP), the Program Abuse Prevention Plan (PAPP), the Self-Management Assessment (SMA), and the Coordinated Service and Support Plan (CSSP) Addendum can be overwhelming! Not to mention confusing! Learn the requirements for these documents including how to write them well and the timelines for their completion. We will delve into the details to ensure your documents meet 245D standards and also provide a complete picture of the individuals you serve and the supports you provide. 

Avoid the Paperwork Pile-up! Creating Effective Organizational Systems

3 hrs

This basic introduction to creating organizational systems is an easy way to gain new or refreshed insight into service recipient, program, and personnel file contents. Part of file maintenance is keeping track of all the paperwork, so this class explores ideas and examples on how to organize/file, track, and ensure quality assurance to your filing systems.

Behavioral Supports

3 hrs

When a person is experiencing crisis, it is often a time of uncertainty for everyone involved. Having a solid crisis plan in place is a critical component to minimize the fear and maximize healing. In this class, you will learn the five stages of crisis planning which will allow the person to receive compassionate and capable support when it is most needed. Additionally, we will examine positive support strategies as a method to avoid reaching the crisis level. Finally, we will discuss how to avoid the use of an Emergency Use of Manual Restraint (EUMR), identify when an EUMR may be used, and when a Positive Support Transition Plan is required. 

Building Effective Teams

1.5 hrs

Having productive teams that work well together is a vital part of any workplace. Through teambuilding activities and discussion, this class will help participants learn the steps to take to build a more cohesive and productive team.

Community Residential Setting Requirements and Emergency Planning

2 hrs

This class will give you the information you need to comply with the standards specific to 245D-CRS (formerly corporate adult foster care) requirements and ensure these homes are compliant to regulations including physical plant requirements, health and safety rules, and emergency plans. In addition, this class will take those emergency plans and build upon them as you have the opportunity to learn more about emergency planning and the unique challenges residential providers face when disaster occurs.

Conflict Resolution

1.5 hrs

This course will discuss common causes of conflict in the workplace as well as how to proactively address issues as they arise. Participants will discuss how to address conflict in a productive manner and how to create a more positive workplace.

Credible Coaching 

1.5 hrs

Credible Coaches are genuine, respectful leaders who inspire their teams to be their best. This course will help participants learn how to infuse a credible leadership approach into their organization’s everyday management practices.

Day Service Facility Requirements and Emergency Planning

2 hrs

This class will give you the information you need to comply with the standards specific to 245D-DSF requirements and ensure these sites are compliant to regulations including physical plant requirements, health and safety rules, and emergency plans. In addition, this class will take those emergency plans and build upon them as you have the opportunity to learn more about emergency planning and the unique challenges day service providers face when disaster occurs.

Day-to-Day Residential Manager

3 hrs

Being a manager in a residential program can be overwhelming with all the work that needs to be done! How do you meet the needs of the individuals while managing the staff and program? Every agency is different in processes and procedures. This class will offer tips, tools, and tricks for meeting the day-to-day needs of the program. We will explore topics such as staff scheduling and retention, menus and grocery shopping, budgeting and maintenance, activities and community engagement, routines and daily schedules, implementing personnel procedures, etc. This class is a great learning opportunity for new managers or a refresher for long-term managers who may want new ideas for their program!

Designated Coordinator and Manager Development Program

21 hrs

The Designated Coordinator and Manager Development Program is an interactive course designed to help participants gain the knowledge, confidence, and skills necessary to be a successful Designated Coordinator or Designated Manager. This course includes two days of live training at our location in St. Paul as well as an additional seven hours of follow-up webinars and online training to support you in your work. Learn More >> 

Developing and Keeping Great Staff

3 hrs

With a staffing shortage in the field and high turnover rates we need to do everything we can to develop and retain skilled and compassionate staff. Come sharpen your supervision skills and in the process we'll help you meet your annual Positive Supports Rule training requirement for training on "supervision, including how to train, coach, and evaluate staff and encourage effective communication with the person and the person’s support team."​

Disaster Planning and Emergency Preparedness

3 hrs

Fire, severe weather, natural disasters, terrorist attacks, evacuations, flu pandemic…catastrophes can happen anywhere, anytime. Are you prepared for that day? Through lecture, discussion, and disaster scenarios, you will expand your knowledge of disaster planning. Topics to be discussed also include how to develop and apply an emergency plan and the role of Public Safety in your company’s mitigation, preparedness, response, and recovery from a disaster

Finance and Billing for Social Service Providers

3 hrs

This course teaches participants how to use and understand MN-ITS. In addition to the completion of online billing forms, participants will learn how to organize the required data so that the error (denial) factor can be reduced, in turn, eliminating the denial of claims and the subsequent delay in payments.

Fraud Prevention for the Designated Manager and Public Funds Compliance Officer

3 hrs

What does a Designated Manager and a Public Funds Compliance Officer need to do about fraud prevention? The Designated Manager (DM) has one job duty responsibility written in 245D.081 for maintaining a current understanding of the licensing requirements sufficient to ensure compliance of the Public Funds Compliance Officer (PFCO). The PFCO has six job duties to complete (written in 256B.04, subdivision 21). Participants will learn and discuss the following:
  • The required “anti-fraud policy” content for your needed company policy
  • Examples of fraud
  • Evaluation techniques to monitor for compliance for public fund integrity
  • Responding to allegations of improper conduct
  • Reporting fraud and the recovery of payments

Functional Behavioral Assessment

3 hrs

Supporting individuals with challenging behaviors is a rewarding job, but it can be difficult at times. Developing thorough and effective support plans can help give more effective, efficient tools to your staff and enable the individual you support to live a more stable, fulfilling life. Join STAR to learn the basics of doing a Functional Behavioral Assessment to help you gain more understanding of the function of behaviors, how to discover and avoid triggers, and how adapting one’s environment can play a role in reducing behaviors. This course will also include information on crisis planning, completion of the Behavior Intervention Reporting Form, Positive Support Transition Plan development, and how they all work together.

How Do We Get from Here to There?

3 hrs

Change is often scary, especially when it is mandated, but sometimes we need a push to reach a new level of success. The Centers for Medicare and Medicaid (CMS) Final Rule on Home and Community Based Settings and Minnesota’s Olmstead Plan have given us a roadmap outlining the direction employment and housing supports will be moving in the future. How can we be innovators in this change? What are some person-centered actions that support team members can take to get there? In this course you will obtain a better understanding the expectations for service delivery and develop tools that can help prepare your organization for change. Join us and discover how you can be on the front line for support services in the future. 

Human Services Manager Boot Camp

5 hrs

This class is designed to give you the basics of the Human Services field while increasing your management skills. We will discuss a wide variety of topics including funding sources, waivers, and the state and federal rules and regulations you must follow. During this course you will also learn some critical management skills to help you become an effective, fair, and fun leader. 

Improving Employee Retention, Engagement, and Happiness: Creating Workplace Cultures that Work

5 hrs

Everyone has seen the stories about these amazing companies where every employee seems to be happy 24/7. They have cafeterias with free food, video games and foosball tables, maybe even a playground in the lobby. Obviously, they don’t work in social services. Our field may not be able to offer the perks found in Silicon Valley, but we can create agencies where our employees feel connected, empowered and happy. Whether you are in HR, management, or operations, this training day will give you tools and ideas that you can use with your staff to improve morale, make strategic planning and meetings more effective, and change your culture towards a more positive and happy place. We’ll learn about the science behind Positive Psychology and how we can apply it in the workplace, we will have fun learning team building activities that you can bring back to your office, watch videos and clips that will inspire and reinforce the changes you can make, and you will leave with low/no cost, easy, new ideas that you can implement ASAP at your agency. This will be a hands on and interactive training experience perfect for lead staff, managers, HR staff, and executives from your agency.

Incidents, Emergencies, Maltreatment, and Internal Reviews

3 hrs

There is so much that needs to be done when there are incidents, emergencies, and maltreatment! What needs to be reported and when? What are the five incidents that need to have internal reviews done? Why do I keep having incidents? What can be done to prevent incidents? What are the Designated Manager’s (DM) job duties regarding incidents? By attending this workshop, you will get answers to these questions and much more! This workshop will provide management-level staff an interactive opportunity to learn the applicable 245D requirements, investigative techniques, and appropriate corrective actions and follow-up. Through interaction, participants will learn from each other about real incident and emergency reporting through discussion on different scenarios. 

Individual and Program Finances

3 hrs

This course provides and in-depth look at individual and program funding, reporting requirements, forms, and timelines. Participants will gain in-depth knowledge of:
  • Funding sources: Social Security and SSDI, Service Agreements, Group Residential Housing, etc.
  • Medical Assistance: caps, spend downs, premium payments and renewals
  • Reporting requirements and timelines
  • Individual funds

Individual Rights and Grievances

3 hrs

In this course we will examine the rights listed in 245D and develop a plan for compliance that your agency can follow to ensure individuals are informed of and know how to exercise their rights while understanding what it means for them. This class will also examine the requirements to restricting a person’s rights as allowed by 245D as well as providing least restrictive alternatives. We will also cover the responsibilities a provider has in responding to grievances and how to complete a formal internal review and corrective action plan.

Inside Information: Tips and Trends for 245D Licensing

3 hrs

Through our consulting work and the public correction orders published, we’ve noticed some trends and want to share this information with you! Whether you’ve already had a licensing review or you are still waiting, our consultants have been seeing patterns in the violations written and want to give you the inside scoop. Lately, there's been an evolution in what has been trending so even if you feel like you already aced your review, it’s important to stay on top of what’s current. We will walk you through common violations in all areas of 245D ranging from policies, staff files, documents for the individuals you support, and more. Knowing the written violations is only part of the equation. We will provide you with practical tips and solutions to keep you on the right track towards compliance. Join us for this interactive class as we give you the inside information all 245D providers want to know.

Inspire, Motivate, and Appreciate - – Amazingly Easy Ways to Build Your Team, Retain Employees, and Rejuvenate Staff 

3 hrs

It will come as no surprise that many people in our field feel overwhelmed and stressed out lately. We juggle our schedules to balance our paperwork and regulatory requirements and to find solutions to staffing and operational issues, all while doing the amazing job of supporting individuals with disabilities. This training is designed to refocus lead staff, managers, directors and executives on the impact culture and working styles have on productivity, staff retention, and satisfaction for the individuals we support. This isn’t a “soft skills or fluffy” topic; it is critical that agencies find every possible way to support staff in their professional development, nurture employee satisfaction and loyalty, and create a culture that promotes the core mission and values. Skills learned during this training can make meetings more effective, inspire staff to think of big picture opportunities, and embrace (or at least be more comfortable with) the changes in our field. You will leave this training with specific activities and tools to take back to implement with your company including:
  • Team building activities to improve your team’s ability to collaborate and communicate
  • An interactive and energizing exercise to use with a group that is preparing for strategic planning, creative thinking or fostering innovation
  • Several ideas for low cost/no cost staff appreciation activities that reinforce the value and contribution of each specific employee
  • Positive and inspirational stories about every day people doing amazing things that can translate into action steps or ideas for your agency

Managing Change

1.5 hrs

Change in the workplace is an unavoidable reality. Many times change can be difficult for employees and supervisors. This class focuses on how managers can positively prepare for change and keep a positive atmosphere by evaluating the different stages of change and the leadership role in each stage.

The Nuts and Bolts of Chapter 245D Program Standards

6.5 hrs

This full day course is designed to instill confidence and knowledge in participants by learning about each major section in 245D involving program standards. We will explore topics including, but not limited to, service recipient rights and restrictions, health needs, protection standards, emergency use of manual restraints, assessment development and implementation, progress reports and meetings, staff training, and DC and DM qualifications and responsibilities. Through discussion, we will explore what each area means for service providers and how participants can be compliant to 245D standards in their companies. 

Optimizing Customer Relations

1.5 hrs

This course will help participants identify the importance of providing good customer service in their workplace. Participants will learn to identify the different parties they are responsible to as service providers, the perspectives they may hold as customers, and how to work together to help better the lives of the individuals they support.

Positive Supports Rule Combination Core and Function-Specific Refresher | Supports, Solutions, and Success

4 hrs

We all learn from our past experiences. So what have you learned from your experience with the Positive Supports Rule (PSR)? In this course, we will take the PSR to the next level and explore how we can grow and expand our supports to ensure the best outcomes for the individuals we serve. Join us and strengthen your skills as we learn from success and struggle while discussing the required topic areas in the PSR. This course is designed to meet the annual refresher requirements for people whose job duties involve both developing positive support strategies and implementing them. It combines the information in the Positive Supports Rule 8 hour Core and 4 hour Function-Specific trainings.

Positive Supports Rule Four-Hour Function-Specific | Connecting the Dots: Using Information, Interactions, and Data to Create Person-Centered Positive Supports

4 hrs

A four-hour function-specific training for staff who develop positive support strategies and license holders, executives, managers, and owners in nonclinical roles. With the implementation of the Positive Supports Rule and person centered planning, our organizations are bustling with activity, interactions and data. How do we make the most of it?  How do we incorporate and systematize what we learn to make things better for the individuals supported and for the organizations. This training will cover the function-specific requirements under 9544 while helping you learn how to create a framework within your organization to better support the needs and preferences of each individual receiving services. Topics include:
  • Functional Behavior Assessments – Learn more about the required elements of the FBA including who is qualified to complete them, required elements, and understanding when they need to be done. Through understanding of what behaviors may be communicating, we can better create positive strategies to support the person in their positive skill development and coping mechanisms.
  • How to Apply Person-Centered Planning – To create effective positive support strategies it is essential that person-centered planning process is used in the development.  Tools and processes will be explored to create the individualized positive support strategies for each individual you support as well as how to build upon what you may already be doing. 
  • How to Design and Use Data Systems to Measure Effectiveness of Care – learn how to decipher the information that you are gathering and figure out how to use it to propel positive changes forward.  We all know that data can be collected and sit on a shelf, instead put the data to work for you to create continued positive support for the people you support.
  • Supervision – Creating a person-centered organization requires positive work cultures and effective supervisory relationships. Learn how to train, coach, and evaluate staff while creating an atmosphere that encourages effective communication with the person and the person’s support team.

Positive Supports Rule Two-Hour Function-Specific | People, Purpose, Passion - Creating and Leading Organizations

2 hrs

A two-hour function-specific training for license holders, executives, managers and owners in nonclinical roles from the Positive Supports Rule.
You started with a mission; a commitment to supporting individuals with disabilities.  Somewhere along the way, we’ve seen that managing the challenges of our changing field has taken a larger percentage of our time and resources.  Future success requires strong leadership, creative thinking, innovation and commitment to creating person-centered organizations. Our leadership teams need to communicate, advocate and participate in our organizational transformation.  There is no memo to put out, there is no policy needed.  Instead, if we refocus on our employees, our operations, and our philosophies, we not only meet the regulatory requirements, but more importantly, are creating an energized organization that radiates person-centered practices and organizational strength. This training will include topics required by Rule 9544:
  • Creating Buy-In - including staff in organization decisions
  • Leading with purpose and passion – creating leadership teams worth following
  • Turning person-centered thinking and practices into organizational action
  • Evaluating organizational training – measuring change and outcomes for persons receiving services

Quality Improvement: Taking Your Company to the Next Level

3 hrs

Program improvement is a major job responsibility of the Designated Manager and developing quality systems will take you and your agency to the next level of support for individuals with disabilities. Come and explore ways to improve your quality in the following areas: individual feedback, systems, policies and forms, management qualifications and processes, staff development, and more.

Staff Accountability and Aftercare

3 hrs

MN Rules, Chapter 9544, known as the Positive Supports Rule, requires staff to receive training on, “personal staff accountability and staff self-care after emergencies,” as part of the 8-hour core training. What does “staff accountability and self-care” mean to your agency? We will use person-centered tools, share stories, and stretch our learning as we examine: staff accountability, staff communication, and self-assessment of skills. Person-centered organizations hold the belief that their staff are key contributors to the success of those being served and the organization. Paramount to this is staff well-being. Join us and learn about the critical skill of self-care before and after emergencies. 

Strategic Planning: Your Future Depends on It!

time varies

Do you have a strategic planning session coming up? With our busy schedules and operational duties, people aren’t always excited, or prepared for, strategic planning sessions. It can be just another meeting on your calendar. Changing times require adaptation, new ideas and creativity. Invite STAR to kick start your strategic planning process with a 60, 90, 120 minute session, or half day option, designed to focus your team or board on creative thinking and get ideas flowing. We’ll guide your group through interactive activities to start the creative thinking process and facilitate a collaborative, team focused environment. See the improvement in the effectiveness of your meetings and the ideas generated!

Understanding 245C: Department of Human Services Background Studies

3 hrs

Minnesota Statutes, Chapter 245C defines the parameters of who must have a background check (BGS), when they should have it and how often. As a program manager, you may or may not be directly responsible for running the background studies on staff. However, these background studies greatly impact the residential, day training and habilitation services, supported employment services, semi-independent living services, or other licensed DHS services you are responsible for managing. This course is a general overview of the requirements for background studies and will help you better understand how 245C impacts your work as a manager.

Understanding the Basics of Individualized Housing Options

3 hrs

As the world of social services changes, so do the options that are offered by providers.  Housing options have already begun to change and will continue to be transformed as housing within our state fluctuates and diversifies.  This presentation addresses the basics of IHOs, types of IHO options, and provide additional resources to help individuals transition to more independent lives. 

What's a DC and DM to Do? The Roles, Responsibilities, and Regulations for Designated Coordinators and Managers 

3.5 hrs

Do your Designated Coordinator (DC) and Designated Manager (DM) have the knowledge and competency to do their job according to 245D? Are they fulfilling their responsibilities as required? How do you know what those are and if all is going according “to plan?” What is it exactly, in a legislative but also practical viewpoint, that they need to do? What does this look like in the real day-to-day operations of services? Consider the DC to be the professional oversight of the services being provided to each individual. The DM then provides the oversight for evaluating program quality and improvements. Both are important positions that have significant responsibilities to the individuals, staff, the program, and agency as a whole. So, come and learn about these responsibilities, their implementation, and how to meet them head on and with confidence.
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