FAQs
Q. What are your rates?
A. Rates vary by the product or services requested. You will always know the price of any requested item and have an opportunity to approve any costs before we begin work.
Q. My agency isn't in the metro area. Do your consultants and trainers travel?
A. Yes! STAR is proud to provide services to agencies across the state of Minnesota. We will travel to your site for training or consulting and make it as cost effective as possible. We can also consult via phone conference, email, fax, or any way your business needs require.
Q. Our agency is on a conditional license. Can you help?
A. Yes! STAR can help improve your systems, train your staff, and figure out how to avoid problems in the future! We have helped many agencies with their citations, fines, and conditional licenses, and we work with you to create sustainable changes that meet the needs of licensing and work for your agency!
Q. I'm just starting a business in the disability field. What do I do first?
A. STAR has an introductory consulting session that can help you understand the field, current trends, and licensing needs. We offer you an opportunity to ask questions and get up to date and professional answers! This is a good first step to figure out if a business in the disability field is right for you.
Q. I have a specific training need, and I don't see the class listed. Can you help?
A. The courses listed in our directory are examples of the most often requested topics. We have dozens of other topics available. We can also work with our customers to "customize" the training to fit their specific staff development needs. We can tailor the curriculum, even combine curriculums to create the perfect training for your staff.
Q. How can I remain current on all the rules and regulations? Where can I learn about changes?
A. STAR can assist you with annual updates on changes to policies and procedures that occur through legislation or rule changes. We work with our customers to ensure that they are always operating with the most current information.
Any other questions, please contact Jennifer May at 651-644-3041, ext 257 or jmay@starsvcs.com.
